Splunk Ordering Guide – August 2024 #

Introduction #

Purpose #

Under the terms of the agreement, Cisco acquired Splunk for $157 per share in cash, representing approximately $28 billion in equity value.The purpose of this ordering guide is to assist customers in navigating the complexities of ordering Splunk products and services efficiently. This document provides a comprehensive overview, from understanding the available products and services to the final steps of the quoting and ordering process. It aims to streamline operations, reduce the risk of order rejection.

Scope #

The scope of this document covers detailed processes and instructions for quoting and ordering Splunk products and services that are available on the Cisco Global Price List. It includes guidelines on subscription models, product specifics, service details, and the administrative steps required to execute orders effectively.

Products Overview #

Splunk offers a range of products under the Cisco Splunk Software Subscription, each designed to provide comprehensive solutions for data management, security, and observability across various platforms and infrastructures. Below we detail these solutions to aid in selecting the appropriate products for your needs.

Cisco Splunk Software Subscription #

The Cisco Splunk Software Subscription encompasses a suite of tools and services designed to offer scalable solutions for data management and analytics. The subscription is available under the product identifier (PID) SPLUNK-SUB, which serves as the initial entry point for orders placed through the Cisco Commerce Workspace (CCW).

Splunk Cloud Platform #

The Splunk Cloud Platform delivers Splunk Enterprise capabilities as a cloud service, facilitating the collection, searching, monitoring, reporting, and analysis of real-time and historical machine data. This platform is ideal for customers seeking the robust functionality of Splunk Enterprise without the need to manage the underlying infrastructure.

Detailed Product Descriptions #

• Standard Subscription per Service (SK-SE-CLD-SV-S): Offers basic cloud-based service capabilities ideal for small to medium-sized business operations.
• Premium Subscription per Service (SK-SE-CLD-SV-P): Includes advanced features and increased data capacity suitable for larger enterprises requiring extensive data processing.

Splunk Enterprise #

Splunk Enterprise is designed for deep data analysis and high-scale data indexing. It is capable of transforming vast amounts of machine data into powerful operational intelligence by providing real-time insights and visualizations.

Key Features #

• On-Premise Solutions (SK-SE-LIC-S): Provides a term license with standard success options, allowing for deployment within the client’s own data centers, offering full control over the security and management of the data environment.

Splunk Observability Cloud #

This comprehensive suite provides tools for monitoring, troubleshooting, and securing applications in real time. It is designed to help organizations streamline operations and enhance decision-making through increased visibility into their systems.

Products Offered #

• Infrastructure Monitoring (SK-OBC-CLD-IO-S): Standard edition for enterprise-scale infrastructure monitoring, providing essential insights into system performance and health.

Splunk SOAR #

Splunk SOAR (Security Orchestration, Automation, and Response) offers a security automation platform that integrates with existing security architectures and enhances incident response capabilities without the need for significant manual intervention.

Available Options #

• Cloud Subscription for User Seats (SK-SOAR-CLD-U-S): Standard success plan providing automated response options for managing cybersecurity threats effectively.

Services Overview #

Splunk’s services are structured to support the products offered, ensuring customers can fully leverage the capabilities of the Splunk platform. These include Success Plans, Professional Services, and Learning Services, each designed to enhance the user experience and provide value from Splunk solutions.

Splunk Success Plans #

Success Plans are integral to the Splunk service ecosystem, offering tiers of support that cater to different organizational needs—from basic technical support to comprehensive educational credits and on-demand services.

Plan Details #

• Standard Plan: Includes access to technical support and a limited number of on-demand services, suitable for organizations needing routine assistance.
• Premium Plan: Provides an expanded range of support and services for businesses requiring intensive support and rapid response for their operations.

Splunk Professional Services #

These services offer tailored guidance and expert consultancy to optimize the deployment and utilization of Splunk products. They range from value acceleration and optimization consultations to staff augmentation services, helping businesses achieve specific goals and maintain high levels of data management and security.

Learning Services #

To ensure that clients can utilize Splunk products to their fullest potential, Splunk provides extensive learning resources. These include online courses, instructor-led training, and certification programs, all designed to enhance proficiency in using Splunk technologies effectively.

Quoting and Ordering Process #

This section provides a step-by-step guide on how to generate quotes and place orders for Splunk products and services through the Cisco Commerce Workspace (CCW). It includes selecting the appropriate subscription PID, adding products and services to the quote, and finalizing the order.

Select the Subscription PID #

Begin by selecting the SPLUNK-SUB in CCW, which will be the basis for all subsequent product and service selections. The process involves specifying the subscription term and starting the billing cycle, which can range from 12 to 60 months.

Select Products #

After setting the subscription details, add the desired Splunk products to your quote. This may involve choosing between different service levels or additional features depending on the specific needs of the client.

Select Services #

Choose from a range of pre-paid professional services to complement the product offerings. This step ensures that all necessary support and consultancy services are included in the order.

Add Learning Services to the Quote #

Finally, integrate Splunk Learning Services into the quote to provide the end-users with the necessary training and certifications. This will ensure that they are capable of utilizing the Splunk platform effectively right from the start.

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